Arizona State University

Professional Skills: Workplace Culture Specialization

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Arizona State University

Professional Skills: Workplace Culture Specialization

Cultivate a Positive and Inclusive Workplace.

Develop critical skills essential for building stronger teams and organizations.

Tyler Galarneau

Instructor: Tyler Galarneau

Included with Coursera Plus

Get in-depth knowledge of a subject
Beginner level
No prior experience required
4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Beginner level
No prior experience required
4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Navigate emotional expression and miscommunication in digital spaces

  • Lead through empathy and inclusive communication strategies

  • Identify and mitigate bias in group decision-making

  • Strengthen team accountability, trust, and cohesion

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Taught in English
Recently updated!

March 2026

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Specialization - 4 course series

What you'll learn

  • Communicate with relatability and self-awareness to connect with your team.

  • Articulate a clear and inspiring vision to guide your team.

  • Build and foster successful teams and cultivate future leaders.

Skills you'll gain

Category: Conflict Management
Category: Team Leadership
Category: Business Leadership
Category: Leadership
Category: Strategic Leadership
Category: Collaboration
Category: Initiative and Leadership
Category: Succession Planning
Category: People Development
Category: Leadership and Management
Category: Workplace inclusivity
Category: Team Management
Category: Leadership Development
Category: Employee Coaching
Category: Visionary
Category: Motivational Skills
Category: Communication
Category: Communication Strategies
Category: Trustworthiness
Category: Emotional Intelligence

What you'll learn

  • Master the communication process in digital environments.

  • Effectively convey and interpret emotions in digital messages.

  • Choose the most appropriate digital medium for various communication needs.

Skills you'll gain

Category: Communication
Category: Social Skills
Category: Interpersonal Communications
Category: Emotional Intelligence
Category: Professionalism
Category: Collaboration
Category: Digital Communications
Category: Conflict Management
Category: Communication Strategies

What you'll learn

  • Practice empathetic listening to understand others' perspectives

  • Express empathy effectively in leadership situations

  • Develop and promote a sense of self-empathy

Skills you'll gain

Category: Compassion
Category: Verbal Communication Skills
Category: Empathy
Category: Relationship Building
Category: Interpersonal Communications
Category: Emotional Intelligence
Category: Conflict Management
Category: Self-Awareness
Category: Social Skills
Category: Mindfulness
Category: Resilience
Category: Personal Development
Category: Active Listening
Category: Leadership

What you'll learn

  • Implement strategies to maintain individual accountability in group settings.

  • Normalize and encourage productive disagreement within teams.

  • Utilize the 'devil's advocate' technique to challenge assumptions and improve decision quality.

Skills you'll gain

Category: Independent Thinking
Category: Collaboration
Category: Communication
Category: Critical Thinking
Category: Leadership
Category: Diversity Awareness
Category: Corporate Communications
Category: Decision Making
Category: Teamwork
Category: Cognitive flexibility
Category: Discussion Facilitation
Category: Conflict Management
Category: Advocacy
Category: Constructive Feedback
Category: Diversity and Inclusion

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Instructor

Tyler Galarneau
Arizona State University
31 Courses 1,416 learners

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