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There are 2 modules in this course
Write Persuasive Emails is an intermediate-to-advanced short course within the B2B Sales Negotiation: Leveraging AI Professional Certificate. In this course, you will learn how to combine persuasive communication with AI-enabled experimentation to improve your outreach performance using evidence rather than instinct. You will apply Cialdini’s principles of social proof and scarcity to write a clear, credible objection-handling email and then validate its effectiveness through a lightweight A/B test.
Rather than treating AI as a replacement for your judgment, this course positions AI as an accelerator—helping you draft faster, explore variations, and generate performance insights more efficiently. You will calculate reply-rate lift, interpret results responsibly, and communicate your findings in a Slack-style summary that mirrors real sales team workflows.
Basic familiarity with B2B sales outreach and email writing is enough - no statistics or technical AI knowledge is required to complete this course.
By the end of the course, you will be able to write persuasive emails, test what works, and make informed decisions in modern, AI-augmented B2B sales environments.
In this module, you will build a practical foundation for writing persuasive objection-handling emails in B2B sales contexts. Rather than treating persuasion as a set of tricks or templates, you will focus on decision-making: which proof points to surface, how to introduce urgency without pressure, and how to structure an email that acknowledges resistance while guiding the reader toward a response.
You will examine how Cialdini’s “social proof” and “scarcity” principles appear in real sales communication, and how these elements are often explored, drafted, or iterated within AI-enabled sales environments. While AI can accelerate idea generation and variation, you will learn that your judgment is essential for ensuring relevance, credibility, and ethical use. By the end of the module, you will produce a complete 400-word objection-handling email that becomes the foundation for experimentation in the next module.
What's included
2 videos2 readings1 assignment
Show info about module content
2 videos•Total 11 minutes
Persuasion, Experimentation, and AI-Enabled Sales Workflows•6 minutes
What “Social Proof” Looks Like in High-Trust Sales Emails•6 minutes
2 readings•Total 7 minutes
Applying Scarcity Responsibly in Objection-Handling Emails (AI-Augmented Sales Outreach)•5 minutes
Draft a 400-Word Objection-Handling Email Using Social Proof and Scarcity•2 minutes
1 assignment•Total 15 minutes
Hands-On Learning: Draft a 400-Word Objection-Handling Email Using Social Proof and Scarcity•15 minutes
Measure What Works: A/B Test and Calculate Reply-Rate Lift
Module 2•1 hour to complete
Module details
In this module, you will move from persuasive writing to validation by testing whether your message performs better than a control version. You will design a lightweight A/B test across a small prospect set, calculate reply rates, and compute lift to evaluate impact. You will see how AI-enabled sales teams accelerate learning by quickly surfacing performance patterns, while remaining responsible for interpreting results and deciding what to scale or refine. By the end of this module, you will be able to calculate lift and communicate insights clearly to support data-informed negotiation decisions.
What's included
3 videos2 readings2 assignments
Show info about module content
3 videos•Total 13 minutes
Designing a Fair A/B Test in AI-Augmented Sales Environments•5 minutes
Interpreting Lift-When to Scale, Iterate, or Test Again•6 minutes
Congratulations and Continuous Learning Journey•2 minutes
2 readings•Total 10 minutes
Measuring What Works: Reply Rate and Lift in A/B Testing•8 minutes
Run a Lightweight A/B Test and Calculate Lift in Reply Rate•2 minutes
2 assignments•Total 35 minutes
Graded Assessment: Persuasive Email Writing and Data-Driven Optimization in AI-Enabled Sales•20 minutes
Hands-On Learning: Run a Lightweight A/B Test and Calculate Lift in Reply Rate•15 minutes
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