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Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

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SkillUp

Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

Kriti Kamra
SkillUp

Instructors: Kriti Kamra

Included with Coursera Plus

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

3 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

3 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Evaluate business practices to identify potential unfair, deceptive, or abusive acts

  • Implement preventive measures across marketing, sales, and servicing activities

  • Identify high-risk UDAAP areas in marketing, lending, servicing, and digital channels

  • Apply legal definitions and regulatory tests to assess compliance across financial service activities

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Recently updated!

April 2026

Assessments

4 assignments

Taught in English

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There are 2 modules in this course

In this module, you will explore the foundational principles, risk areas, and enforcement landscape of Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) under the Dodd-Frank Act. You will begin by exploring the legal framework, regulatory structure, and three-part tests used to determine unfair, deceptive, and abusive practices, while understanding how regulatory agencies such as the CFPB, FTC, and prudential regulators enforce compliance. The module examines high-risk areas such as marketing, loan origination and servicing, debt collection, add-on products, payment processing, and digital channels, including fintech and dark patterns. You will learn how to implement preventive controls, ensure clear disclosures, and apply proactive risk management strategies. Finally, through real-world enforcement cases, you will understand regulatory expectations, penalties, employee responsibilities, and proper escalation procedures to maintain strong UDAAP compliance in daily operations

What's included

1 video1 reading3 assignments11 plugins

This module evaluates your understanding of key concepts through a comprehensive final assessment. The module also summarizes essential takeaways and provides guidance on next steps.

What's included

1 reading1 assignment

Instructors

Kriti Kamra
SkillUp
22 Courses3,739 learners

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SkillUp

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