Resolve Recurring Issues with Continuous Improvement

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Resolve Recurring Issues with Continuous Improvement

This course is part of Supplier Performance & Risk Management Specialization

Instructor: LearningMate

Included with

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2 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

2 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Resolve recurring issues through continuous improvement by identifying root causes, implementing fixes, and measuring impact.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

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This course is part of the Supplier Performance & Risk Management Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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Gain a foundational understanding of a subject or tool
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There are 2 modules in this course

Resolve Recurring Issues with Continuous Improvement is a foundational course for professionals seeking to enhance operational stability and performance. If you are tired of temporary fixes and want to solve business problems for good, this course provides a structured, data-driven methodology. You will learn to move beyond treating symptoms by using root cause analysis techniques like the 5 Whys to diagnose the fundamental source of persistent failures.

Through practical examples and hands-on activities, you will develop and document standardized corrective actions that ensure consistency and drive team efficiency. The course culminates in teaching you how to select key performance indicators (KPIs) and measure the real-world impact of your solutions, proving their value and supporting a culture of continuous improvement. You will leave equipped with a practical toolkit to identify, analyze, solve, and measure recurring issues, enabling you to deliver sustainable enhancements in any operational environment.

This module lays the foundation for continuous improvement by teaching learners how to look beyond surface-level symptoms and identify the true source of recurring problems. Learners will explore the business impact of unresolved issues and master the 5 Whys technique, a powerful tool for root cause analysis.

What's included

2 videos1 reading2 assignments

In this module, learners move from analysis to action. They will learn how to develop standardized corrective actions that prevent problems from recurring and how to select and track Key Performance Indicators (KPIs) to measure the impact of their solutions, ensuring that their efforts lead to tangible business results.

What's included

2 videos2 readings3 assignments

2 videos Total 10 minutes

The Power of a Standardized Fix 5 minutes
How to Build a Corrective Action Plan 6 minutes

2 readings Total 20 minutes

From Analysis to Action: Corrective Actions and KPIs 10 minutes
Creating a KPI Tracker: A Step-by-Step Guide 10 minutes

3 assignments Total 58 minutes

Final Project: Continuous Improvement Project 30 minutes
Hands-On Learning (HOL): Draft a Corrective Action Plan 13 minutes
Hands-On Learning (HOL): Standardizing Invoice Processing 15 minutes

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Instructor

LearningMate

233 Courses 15,905 learners

Offered by

Coursera

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.