Microsoft

Manual Testing and Defect Management

Microsoft

Manual Testing and Defect Management

 Microsoft

Instructor: Microsoft

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

9 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

9 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Execute smoke suites and maintain regression checklists with clear evidence capture.

  • Conduct exploratory and usability testing to identify cross-browser issues and friction points.

  • Create informative bug reports with reproducible steps and appropriate severity levels.

  • Classify, prioritize, and track defects to monitor resolution times effectively.

Details to know

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Recently updated!

July 2026

Assessments

17 assignments¹

AI Graded see disclaimer
Taught in English

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This course is part of the Microsoft Junior QA/Software Tester Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Microsoft

There are 11 modules in this course

Learn why we don't test a broken build. You will understand the concept of Smoke Testing (Build Verification Testing) and execute a rapid smoke pack to ensure the software is stable enough for deeper QA.

What's included

3 videos1 reading1 assignment1 ungraded lab

Protect old features from new code. Learn how to curate and update a regression checklist, and explore how UAT validates that the final product actually solves the business problem.

What's included

3 videos1 reading2 assignments1 ungraded lab

Learn how to test software creatively without a script. You will use charters (a formal document that outlines the essential elements of a software development project) to stay focused and heuristics (rules of thumb) to actively explore and uncover edge-case defects that standard regression suites miss.

What's included

2 videos1 reading1 assignment1 ungraded lab

Quality is more than just functioning code; it must be usable by everyone. Learn how to identify user friction points and conduct baseline accessibility audits.

What's included

2 videos1 reading2 assignments1 ungraded lab

Learn why browser fragmentation occurs and how to use data to build a smart, risk-based compatibility matrix, so you don't waste time testing dead browsers.

What's included

2 videos1 reading2 assignments

Dive into execution. Learn the difference between physical devices, emulators, and cloud farms, and practice running mobile-specific functional tests right from your desktop browser.

What's included

2 videos2 assignments1 ungraded lab

What happens to a bug after you log it? Trace the journey of a defect from discovery to resolution, and understand the various states and workflows used in modern issue trackers like Jira.

What's included

3 videos2 readings1 assignment

A bug report is a technical communication tool. Learn the anatomy of a perfect defect ticket, from writing clear summary titles to capturing video evidence and defining correct severity.

What's included

2 videos3 readings2 assignments

Learn the crucial difference between how bad a bug is technically (Severity) and how fast the business needs it fixed (Priority), and practice running a defect triage session.

What's included

2 videos3 readings1 assignment

Learn to interpret critical quality metrics like Mean Time To Resolution (MTTR) and Reopen Rates to monitor the health of your own tickets and identify communication bottlenecks.

What's included

2 videos2 readings2 assignments

Synthesize your manual execution skills in a capstone simulation. You will conduct a time-boxed exploratory testing session on a new application release, uncover seeded defects, log a flawless bug report into Jira Cloud, and investigate a rejected defect to unblock a developer.

What's included

1 video2 readings1 assignment1 ungraded lab

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Instructor

 Microsoft
390 Courses2,717,396 learners

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¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.