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University of Michigan

Generative AI: Impact on Business and Society

Generative artificial intelligence (AI) systems can have a range of impacts on both business and society. In “Generative AI: Impact on Business and Society,” you’ll consider the social and technological aspects of these systems to evaluate how they may impact the way we adopt, trust, or work with these tools. This course builds on your knowledge of the benefits, challenges, and potential risks of AI as we begin integrating these tools into our organizations or communities. It includes considerations relevant to business operations, impact on consumers, as well as wider implications for citizens, public safety, and the environment. By the end of this course, you’ll be able to evaluate the global and local implications specific to generative AI systems for informed decision-making in your role.

Status: Customer experience improvement
Status: Operations
BeginnerCourse3 hours

Featured reviews

NP

5.0Reviewed May 20, 2025

This really opened my eyes to the truth about the dangers of AI and the need for responsible use not only on for the developers and creators, but also consumers and end users.

All reviews

Showing: 12 of 12

Dr. Harry Petaway
5.0
Reviewed Nov 13, 2024
Francesca Fancoli
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Reviewed Jul 20, 2024
Nina Patterson
5.0
Reviewed May 21, 2025
دعاء القاضي
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Reviewed Nov 8, 2025
Kiran kumar Gandham
5.0
Reviewed Oct 22, 2025
Ito Takehiko
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Reviewed Feb 8, 2025
samson Omeh
5.0
Reviewed Sep 20, 2025
Manishkumar Gujar
5.0
Reviewed Jun 29, 2025
Sriram Nageswaran
5.0
Reviewed May 27, 2025
وسام الانسي
5.0
Reviewed Jun 10, 2025
Ankur Pandey
4.0
Reviewed Nov 23, 2024
Jeff De Cagna
4.0
Reviewed Jun 19, 2024