When you enroll in this course, you'll also be enrolled in this Specialization.
Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate
There are 3 modules in this course
This course focuses on the part of customer service and customer support during which you have to handle frustrated or angry clients.
These are some of the most difficult and emotionally situations in customer service. You will learn how to handle such scenarios on an emotional level as well as being able to de-escalate the situation with the right kind of language and behavior, and hopefully turn a frustrated customer into an appreciative and loyal one.
What's included
3 videos
Show info about module content
3 videos•Total 7 minutes
Introduction to the course •2 minutes
Example of an angry customer email and common misunderstandings•2 minutes
Setting boundaries that your customers can't cross and protecting staff•3 minutes
Removing toxic clients
Module 2•10 minutes to complete
Module details
What's included
2 videos
Show info about module content
2 videos•Total 10 minutes
Dealing with angry clients and deciding when to fire clients•5 minutes
Firing bad clients - how to say goodbye in a professional way without damage•5 minutes
Exercise and challenge
Module 3•1 hour to complete
Module details
What's included
2 videos1 assignment
Show info about module content
2 videos•Total 12 minutes
Exercise for dealing with a scenario when customers are frustrated or angry•5 minutes
Exercise answer for how to placate an angry customer•7 minutes
1 assignment•Total 30 minutes
Course test•30 minutes
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
One of the best teachers in the world because I teach with my heart. I help people get real results, many of whom have reached 7- and 8-figure businesses that I transparently showcase in my courses.
INSTRUCTOR BACKGROUND
3-time bestselling Amazon author, 20 years of successful entrepreneurship experience. Passionate instructor caring deeply about helping students reach full potential.
A number of my books are used in major US universities and high schools.
My current professional interests include Emotional Intelligence and productivity. I am constantly exploring ways to accomplish more with less time.
Additionally, I am interested in SEO, digital marketing, and creativity.
Originally from Ukraine.
COMMITMENT TO STUDENT SUCCESS
I go the extra mile to help students.
Education is more than acquiring knowledge or getting a job. True education is a beautiful experience, enriching your inner life while making your dreams a reality.
Invest in yourself, and give yourself the gift of elevating your life with world-class education, assisted by a caring and experienced instructor who supports you on your journey.
TEACHING AND COACHING HIGHLIGHTS
- 20+ time Udemy bestselling instructor.
- 10+ years of teaching experience.
- 20 years in SEO and marketing, creating marketing strategies for clients.
- Coached over 1,000 entrepreneurs.
WORLD-CLASS STUDENT SUPPORT
- I host monthly office hours with students: a group Zoom call where we can have a conversation about your unique challenges.
- Get personal care and attention.
- I reply to 99% of student questions within 24 hours, often within 1 hour.
- Instructor with deep expertise, proven success, and knowledge that is both theoretical and practical.
- Courses full of delightful surprises that you'll find sprinkled throughout the videos.
NOT SURE WHICH COURSE IS PERFECT FOR YOU?
Send me a private message, and I'll do my best to direct you to a course that is ideal for your situation. I'll even send you a coupon code to get a larger discount ;)
MY FAVORITE AND BEST COURSES THAT I TEACH
- One of my best courses is the "50 productivity skills" course. It's a long and life-changing course full of research on personal development and productivity.
- I also teach an amazing "SEO Masterclass" course that will help you master SEO.
- I have also seen many of my students succeed in Amazon eCommerce. My course about selling on Amazon can be very lucrative.
Browse all my courses, and see which might be right for you.
MORE ABOUT ME
I am also the creator of top entrepreneur mobile apps with 2,000,000+ downloads, host of a popular business and marketing channel on YouTube with 3,000,000+ views, successful affiliate marketer, a serial entrepreneur in many other fields.
I have a BS in Computer Science from SJSU, and after working as a software engineer, I wanted to take a bigger role in the businesses I worked in, and that is how I got into business and marketing. Today, I am a world-class marketer and successful entrepreneur.
MY CURRENT INTERESTS IN BUSINESS
I am a productivity and emotional intelligence geek. I am interested in latest research about motivation, building healthy habits, and creativity.
INTERESTS OUTSIDE OF WORK
I like playing soccer, chess, dabbling in philosophy, writing music, and writing song lyrics. Plus, I am always daydreaming about finally getting a dog (a rescue from a shelter, of course).
When will I have access to the lectures and assignments?
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.