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Learner Reviews & Feedback for The Critical Role of IT Support Staff in Healthcare by Johns Hopkins University

4.7
stars
769 ratings

About the Course

This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!...

Top reviews

JH

Nov 4, 2021

I enjoyed listening to the perspective of health care workers demonstrate the importance of IT support and there roles

OO

Nov 21, 2022

What an interesting course, well explained and easy to understand. This course have heightened my interest in Health IT, giving more clarity as to how issues are resolved in this space.

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126 - 150 of 166 Reviews for The Critical Role of IT Support Staff in Healthcare

By GIAN F L

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Sep 7, 2025

I've learned something new regarding hospital terminology

By Bryan S

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Oct 31, 2023

easy to understand not rushed, very easy to understand

By Egwu C B

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Sep 1, 2023

I enjoyed this course and excited on this journey.

By ivy s

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Feb 25, 2024

I enjoyed every bit of this lecture..kudos !!!

By Shirley S

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Nov 19, 2024

I really liked learning about health care IT

By Ejiro G

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Mar 14, 2026

it was very insightful and knowledge packed

By Shamone W

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Dec 14, 2024

Easy to follow with short assessments.

By Rashmi S

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Apr 3, 2024

Supportive course for Healthcare staff

By Livinus U E

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Jun 30, 2023

It is a great course and I enjoyed it.

By Nuradeen B K

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Feb 15, 2023

Very insightful piece of material

By EMS S

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Oct 18, 2023

Super Great and straightforward

By Josue O

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Oct 1, 2023

helpful, basic fundamentals

By Momina M

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Oct 3, 2024

Amazing very informative.

By Frank E D

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Dec 16, 2024

Very explanatory course.

By Ukpabi P

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Jan 19, 2024

Educational. Thank you.

By Olivia R

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Nov 10, 2023

Very very informational

By Serck-Don S

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Nov 9, 2024

It is informational

By Deborah W

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Mar 27, 2024

Very Informative!!

By ZIKPI A K

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Jul 28, 2025

great and awesome

By Abida S

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Jun 23, 2024

very interesting

By Naveed I (

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Feb 4, 2025

great learining

By Suzette M

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Nov 20, 2024

VERY INFOMATIVE

By Yahye A H

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Nov 3, 2024

Great course!

By Nafeel A

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Sep 12, 2023

Best Learning

By Nina C

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Apr 15, 2023

Great course!